Let us assist you with your bags
Experience seamless travel with our porter services. Let our friendly porter officers to assist you with your luggage upon arrival and departure.
Changi Airport Porter Booking
Please book your request at least 6 hours before your flight departure or arrival.
1
  • Travel Information
  • Passenger Details
  • Review Booking
:
Flight No :
Estimated Time of Arrival :
HH:MM (24 Hours Format)
Please contact us at +65 9615 0072 for booking less than 6 hours.
Departure Terminal :
Terminal Door :
Number of Normal Baggage :
Any Odd-size Baggage :
Total Odd-size Baggage :
If any odd-size baggage is found upon arrival, additional surcharge shall be applied.
Terminal Transfer :
Please be advised that any last minute terminal transfer booking will be subjected to availability.
Transfer :
Additional Request :
Amount Breakdown:
Total Amount Charge:
(GST inclusive)
Estimated Cost :
You will receive the quote in the next 1 to 3 business days.
Passenger First Name:
Passenger Last Name:
Passenger Email:
Passenger Contact No:
Tick here if requestor is not the passenger
Requestor First Name:
Requestor Last Name:
Requestor Email:
Requestor Contact No:
Amount Breakdown:
Total Amount Payable:
(GST inclusive)
We will get back to you in the next 1 to 3 business days.

Instructions

  1. After clearing immigration, please proceed to the baggage claim where our porters will wait for you. There is a grace waiting period of 30 minutes based on your arrival flight ETA provided. If you need more time, please call +65 96150072 for assistance.
  2. Our porter will be waiting for you at the assigned belt, holding a signage bearing your name.
  3. Please identify yourself to the porter, inform the number of bags you have and help to identify bags on the belt. Porter staff will assist you to upload the bags.
  4. Do let the porter know where is your preferred pick up point. He will assist you and your bags to the location.
  5. Please check that you have taken the correct bags and your bags are in working condition
  1. Our porter will be waiting for you at the location you have indicated during the booking. He will be holding a signage bearing your name.
  2. Please identify yourself to the porter, inform him the number of bags you have and he will assist you to upload the bags from your vehicle.
  3. Do let the porter know where is your check in counter. He will assist you and your bags to the location.
  4. Please check that your bags are in working condition.
  5. Please note that our porters will wait for you at the stated location. There is a grace waiting period of 15 minutes based on your stated time. If you need more time, please call +65 96150072 for assistance.

Terms and Conditions

Information
Smarte Carte Singapore Pte Ltd reserve the right to take any additional information during the process of online/offline booking or anytime during the performance of Services or any clarification thereafter.

Reservations
Reservations must be made at least 6 hours prior to Estimated Time of Arrival (ETA) and subjected to availability and confirmation.

Cancellation/ Refund / Amendment Policy
Smarte Carte Singapore Pte Ltd reserves the right to accept, decline or cancel any request for the service without assigning any reasons.

There will be no refund in case of the following:
  • Wrong information given about the travel details (e.g. Flight number, Date & Time) during the Booking Process;
  • NO-SHOW of Porter Service;
  • Delayed/ Missed or Cancelled flights;
  • Late arrival at the airport which results in denied check-in or boarding by the airlines;
  • Any misconduct or any unlawful or prohibited activity by the Passenger(s).

Information Required
Smarte Carte Singapore Pte Ltd reserve the right to take any additional information during the process of online/offline booking or anytime during the performance of Services or any clarification thereafter.

Waiting / Service time
The porter service will commence at the scheduled meeting time or the time of service as per the booking confirmation. However, Smarte Carte Singapore Pte Ltd will offer a grace waiting time for passenger(s) as follow:

Departure Porter Service: 15 minutes
Arrival Porter Service: 30 minutes
In the event additional waiting time is required, surcharge may apply for every 30 minutes block.

Service Time: The total porter service time is 1 hour, any extension of service time, additional surcharge may apply for every 30 minutes block.

In case of any failure of passenger(s) to report on time at the meeting point or the time of service as per the booking confirmation without pre-noticed, he/she shall be deemed as a NO-SHOW and the Service will not be assured or refunded.

Damages to Passengers' Bags & Items declaration
Please ensure there is NO CASH, VALUABLE, ITEMS OF HIGH VALUE and/or FRAGILE NATURE etc. in your bags. Smarte Carte Singapore Pte Ltd will not be liable and/or responsible for any loss or damages to your bags / properties.
I have read and agree to the terms and conditions.
(Credit card payment option is available)