Information
Smarte Carte Singapore Pte Ltd reserve the right to take any additional information during the process of online/offline booking or anytime during the performance of Services or any clarification thereafter.
Reservations
Reservations must be made at least 6 hours prior to Estimated Time of Arrival (ETA) and subjected to availability and confirmation.
Cancellation/ Refund / Amendment Policy
Smarte Carte Singapore Pte Ltd reserves the right to accept, decline or cancel any request for the service without assigning any reasons.
There will be no refund in case of the following:
- Wrong information given about the travel details (e.g. Flight number, Date & Time) during the Booking Process;
- NO-SHOW of Porter Service;
- Delayed/ Missed or Cancelled flights;
- Late arrival at the airport which results in denied check-in or boarding by the airlines;
- Any misconduct or any unlawful or prohibited activity by the Passenger(s).
Information Required
Smarte Carte Singapore Pte Ltd reserve the right to take any additional information during the process of online/offline booking or anytime during the performance of Services or any clarification thereafter.
Waiting / Service time
The porter service will commence at the scheduled meeting time or the time of service as per the booking confirmation. However,
Smarte Carte Singapore Pte Ltd will offer a grace waiting time for passenger(s) as follow:
Departure Porter Service: 15 minutes
Arrival Porter Service: 30 minutes
In the event additional waiting time is required, surcharge may apply for every 30 minutes block.
Service Time: The total porter service time is 1 hour, any extension of service time, additional surcharge may apply for every 30 minutes block.
In case of any failure of passenger(s) to report on time at the meeting point or the time of service as per the booking confirmation without pre-noticed, he/she shall be deemed as a NO-SHOW and the Service will not be assured or refunded.
Damages to Passengers' Bags & Items declaration
Please ensure there is
NO CASH, VALUABLE, ITEMS OF HIGH VALUE and/or FRAGILE NATURE etc. in your bags.
Smarte Carte Singapore Pte Ltd will not be liable and/or responsible for any loss or damages to your bags / properties.
For verification purposes, please present the booking confirmation to the staff upon arrival.